Terms of Service

These Terms (“Terms”) govern your use of the Kashew mobile application and website (collectively, the “Service”), operated by Value Garage Private Limited (“Kashew”, “we”, “us”). By creating an account or otherwise using the Service, you accept these Terms.

1. What Kashew is — and isn't

Kashew is a Direct Selling Agent (DSA). We help you discover loan products, prepare applications, and route them to a partner lender through our partner DSAs (Ruloans, Andromeda) and the underlying banks / NBFCs they originate to.

• We do not lend, underwrite, or disburse loans.
• The decision to sanction or reject a loan, the interest rate, the tenure, the fees, and the documentation requirements are entirely the lender's.
• We do not collect EMIs from you. EMIs flow directly from your bank account to the lender per the lender's loan agreement.

2. Eligibility

You must be at least 18 years old, an Indian resident, and have a valid PAN to use the Service. You agree to provide accurate and current information and to keep it up to date.

3. The cashback program

For loans that are sanctioned and disbursed via Kashew's partner lenders, you are eligible to receive a monthly cashback equal to a percentage of your EMI. Key rules:

• Dynamic rate. Your rate is recalculated every month based on your latest Experian credit score. Better credit → higher cashback. Currently the bands are 0.2% – 1.0%.
• Forever (subject to Section 6). Cashback applies for as long as the loan is active and your account is in good standing.
• Claim window. Each monthly cashback row must be claimed within 30 days of upload. Unclaimed rows lapse and cannot be revived.
• Eligibility.A given month's EMI must be paid on time to the lender. Missed or partial payments make that month ineligible.
• One claim per loan per month. Enforced at the database level.
• Payouts. We process claimed amounts via Razorpay Payouts to the bank account on file. Payout typically lands in 5–7 working days.
• Funding. The cashback is funded from the DSA commission we earn from lenders and is held in a ringfenced account. You pay nothing.

4. Your responsibilities

• Use the Service only for lawful, personal purposes.
• Provide accurate information. Misrepresentation may invalidate your loan application and disqualify you from cashback.
• Pay your EMIs to the lender on time per the lender's agreement.
• Keep your mobile number and login credentials secure. You are responsible for activity from your account.

5. Authorisations & consents

By using the Service you authorise us, our partner DSAs, and the ultimate lender to:

• Pull your credit information from Experian (a soft check that does not affect your score) and use the parsed report to assess eligibility and to compute cashback.
• Verify your name against your PAN via Gridlines.
• Send you transactional SMS and notifications related to OTPs, application status, and cashback events.
• Share the minimum information needed with the lender to process your application — see our Privacy Policy.

6. Termination & account closure

You may close your account by writing to support@kashewapp.in. We may suspend or terminate your account if we reasonably believe you have violated these Terms, attempted fraud, or where required by law. Termination ends future cashback eligibility but does not affect a loan you already hold with the lender — that loan continues per the lender's agreement.

7. Fees

The Service is free for users. The lender may charge processing fees, prepayment charges, or other fees as part of your loan agreement — those are between you and the lender.

8. Intellectual property

All content, branding, and software in the Service are owned by Value Garage Private Limited or its licensors. You may not copy, modify, distribute, or reverse-engineer the Service except as permitted by law.

9. Disclaimers

The Service is provided “as is”. We do not guarantee that any specific loan will be sanctioned, that any particular interest rate will be offered, or that the Service will be uninterrupted. To the maximum extent permitted by law, Kashew disclaims all implied warranties, including merchantability and fitness for a particular purpose.

10. Limitation of liability

To the maximum extent permitted by law, Kashew's aggregate liability arising out of or in connection with the Service is limited to the cashback we have actually paid to you in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for actions or omissions of any lender.

11. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

12. Changes

We may update these Terms from time to time. Material changes will be notified in-app or on this page with an updated date. Continued use of the Service after the change constitutes acceptance of the updated Terms.

13. Contact

Value Garage Private Limited, India.
Email: support@kashewapp.in